COVID-19 Pandemic

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With the situation evolving quickly, the City is making all attempts to get residents the information they need.

The City’s top priorities are the health of our staff and the community and keeping essential City services like emergency services, water treatment and waste management operating to minimize the impact on residents and businesses. We've increased sanitization at all facilities, suspended all non-essential, work-related travel, and are following the recommendations of the provincial and federal governments.

If you're experiencing symptoms associated with COVID-19, call HealthLink BC by dialing 8-1-1 at any time. Symptoms are often similar to common colds and flus and include fever, sore throat, coughing, sneezing and difficulty breathing.

The Province of B.C. has a dedicated information line at 1.888.COVID19.

Report clear breaches of the Provincial Health Officer orders to covid@castlegar.ca.

City Services

The City of Castlegar is supporting the community and businesses as they navigate through the impacts of COVID-19.

The City itself has been forced to revisit its budget and overall financial position given the suspension of flights at the West Kootenay Regional Airport and a reduction in gaming revenue as a result of COVID-19.

We're delaying property tax penalties for three months for those who need more time to pay. We're also providing relief on utility bills, supporting community groups providing on-the-ground and critical services to seniors, the homeless and vulnerable populations, reducing non-essential costs, transferring all savings into a Revenue Stabilization Reserve, reducing tax rates in 2021 with any remaining funds from the Revenue Stabilization Reserve, and participating in the Castlegar & District Chamber of Commerce’s Economic Recovery Task Force.

As a result of COVID-19, our staff will be working diligently from remote locations to ensure residents continue to receive the services they expect from the City. Many of the City’s services are available through the City’s website at www.castlegar.ca and staff will be available at their regular phone and email addresses. The City’s general phone line (250.365.7227) will be staffed as usual from 8:30 a.m. – 4:30 p.m. Monday to Friday and accepting voice messages during and after-hours. General inquiries can be sent to info@castlegar.ca any time. Residents have several alternatives to visiting City Hall and we’re working on new solutions to make things as easy as possible:

Service

Solution

Utility bills

  1. Pay online through your financial institution. Simply login to your online banking. Add a payee and search for “Castlegar”. Choose the City of Castlegar Utilities option, enter the 13-digit utility number, then follow directions for making a bill payment.
  2. Send a cheque. Please include the top portion of your utility bill to us via the mail or drop in the box outside City Hall.
  3. Email finance@castlegar.ca or call 250.365.8952 for assistance.

Business licenses

Visit the City’s website at castlegar.ca/licenses, email devserv@castlegar.ca or call 250.365.8964.

Building & related permits

Visit the City’s website at castlegar.ca/permits, email devserv@castlegar.ca or call 250.365.8964. Applicants are also encouraged to submit electronically. Documents can be dropped in a dropbox outside City Hall from 8:30 – 10:30 a.m. Monday – Friday. Pick-ups can also be arranged by contacting staff directly. Payments must be made by cheque and mailed or deposited in the mailbox at City Hall. Do not put payments in the dropbox.

Building Officials

Call 250.365.9343 or email mdefosse@castlegar.ca. Inspections will be scheduled for Tuesdays and Thursdays and must be arranged directly with the Building Official.

Animal licenses

Call 250.365.8952.

Bylaw enforcement

Call 250.365.9349.

Meetings with staff

Preference will be given to phone calls or on-line meetings.

Council Meetings

Currently exploring options for electronic meetings.

Funeral bookings

Please contact the Castlegar Funeral Chapel directly at 250.365.3222.

Reporting problems

Call 250.365.7227. It is important to note that response times may be delayed.

Emergencies

Call 250.365.3341 after house in the event of serious City emergencies.


Community Information

Library: Visit the Castlegar & District Library Website or call 250.365.6611.

Recreation facilities: Visit the Regional District of Central Kootenay Recreation.

Low income and vulnerable residents: Contact 250.608.1047 or connect with the Castlegar Community Harvest Food Bank on Facebook.

Seniors: Contact 250.608.0706 or follow Kootenay IRIS on Facebook.

Businesses: Visit the Chamber of Commerce Website or call 250.365.6313.

Childcare and community services: Contact the Trail & Castlegar Childcare Resource & Referral Program at 250.364.2980 or connect with Kootenay Family Place on Facebook.


With the situation evolving quickly, the City is making all attempts to get residents the information they need.

The City’s top priorities are the health of our staff and the community and keeping essential City services like emergency services, water treatment and waste management operating to minimize the impact on residents and businesses. We've increased sanitization at all facilities, suspended all non-essential, work-related travel, and are following the recommendations of the provincial and federal governments.

If you're experiencing symptoms associated with COVID-19, call HealthLink BC by dialing 8-1-1 at any time. Symptoms are often similar to common colds and flus and include fever, sore throat, coughing, sneezing and difficulty breathing.

The Province of B.C. has a dedicated information line at 1.888.COVID19.

Report clear breaches of the Provincial Health Officer orders to covid@castlegar.ca.

City Services

The City of Castlegar is supporting the community and businesses as they navigate through the impacts of COVID-19.

The City itself has been forced to revisit its budget and overall financial position given the suspension of flights at the West Kootenay Regional Airport and a reduction in gaming revenue as a result of COVID-19.

We're delaying property tax penalties for three months for those who need more time to pay. We're also providing relief on utility bills, supporting community groups providing on-the-ground and critical services to seniors, the homeless and vulnerable populations, reducing non-essential costs, transferring all savings into a Revenue Stabilization Reserve, reducing tax rates in 2021 with any remaining funds from the Revenue Stabilization Reserve, and participating in the Castlegar & District Chamber of Commerce’s Economic Recovery Task Force.

As a result of COVID-19, our staff will be working diligently from remote locations to ensure residents continue to receive the services they expect from the City. Many of the City’s services are available through the City’s website at www.castlegar.ca and staff will be available at their regular phone and email addresses. The City’s general phone line (250.365.7227) will be staffed as usual from 8:30 a.m. – 4:30 p.m. Monday to Friday and accepting voice messages during and after-hours. General inquiries can be sent to info@castlegar.ca any time. Residents have several alternatives to visiting City Hall and we’re working on new solutions to make things as easy as possible:

Service

Solution

Utility bills

  1. Pay online through your financial institution. Simply login to your online banking. Add a payee and search for “Castlegar”. Choose the City of Castlegar Utilities option, enter the 13-digit utility number, then follow directions for making a bill payment.
  2. Send a cheque. Please include the top portion of your utility bill to us via the mail or drop in the box outside City Hall.
  3. Email finance@castlegar.ca or call 250.365.8952 for assistance.

Business licenses

Visit the City’s website at castlegar.ca/licenses, email devserv@castlegar.ca or call 250.365.8964.

Building & related permits

Visit the City’s website at castlegar.ca/permits, email devserv@castlegar.ca or call 250.365.8964. Applicants are also encouraged to submit electronically. Documents can be dropped in a dropbox outside City Hall from 8:30 – 10:30 a.m. Monday – Friday. Pick-ups can also be arranged by contacting staff directly. Payments must be made by cheque and mailed or deposited in the mailbox at City Hall. Do not put payments in the dropbox.

Building Officials

Call 250.365.9343 or email mdefosse@castlegar.ca. Inspections will be scheduled for Tuesdays and Thursdays and must be arranged directly with the Building Official.

Animal licenses

Call 250.365.8952.

Bylaw enforcement

Call 250.365.9349.

Meetings with staff

Preference will be given to phone calls or on-line meetings.

Council Meetings

Currently exploring options for electronic meetings.

Funeral bookings

Please contact the Castlegar Funeral Chapel directly at 250.365.3222.

Reporting problems

Call 250.365.7227. It is important to note that response times may be delayed.

Emergencies

Call 250.365.3341 after house in the event of serious City emergencies.


Community Information

Library: Visit the Castlegar & District Library Website or call 250.365.6611.

Recreation facilities: Visit the Regional District of Central Kootenay Recreation.

Low income and vulnerable residents: Contact 250.608.1047 or connect with the Castlegar Community Harvest Food Bank on Facebook.

Seniors: Contact 250.608.0706 or follow Kootenay IRIS on Facebook.

Businesses: Visit the Chamber of Commerce Website or call 250.365.6313.

Childcare and community services: Contact the Trail & Castlegar Childcare Resource & Referral Program at 250.364.2980 or connect with Kootenay Family Place on Facebook.


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